Terms of Service
Welcome to Priority Cleaning Ltd (“Priority Cleaning,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any related content (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Service Description
Priority Cleaning provides professional cleaning services for residential and commercial properties. Our services include but are not limited to general cleaning, deep cleaning, specialized cleaning, and additional services upon request.
2. Service Agreement
By scheduling a cleaning service with Priority Cleaning, you agree to abide by the terms and conditions outlined in this agreement. This agreement constitutes a legally binding contract between you and Priority Cleaning.
3. Booking and Payment
a. Booking: You may schedule cleaning services through our website, mobile app, or by contacting our customer service team. By booking a service, you agree to provide accurate and complete information about your property and any specific cleaning requirements.
b. Payment: Payment for services rendered is due upon completion of the cleaning appointment unless otherwise agreed upon. We accept various payment methods, including credit/debit cards, online payments, or cash.
4. Cancellation and Rescheduling
a. Cancellation: If you need to cancel a scheduled cleaning appointment, we kindly ask for at least 24 hours’ notice. Failure to provide timely notice may result in a cancellation fee.
b. Rescheduling: You may reschedule a cleaning appointment by contacting our customer service team or using our online portal. We will make every effort to accommodate your request, subject to availability.
5. Service Guarantee
Priority Cleaning is committed to providing high-quality cleaning services. If you are not completely satisfied with the service provided, please contact us within 24 hours, and we will address any concerns promptly and at no additional cost.
6. Liability
While we take every precaution to ensure the safety of our staff and your property, Priority Cleaning shall not be liable for any damages, losses, or injuries arising from the use of our Services, except in cases of willful misconduct or gross negligence.
7. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
8. Modifications
Priority Cleaning reserves the right to modify or update these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our Services after the posting of revised Terms constitutes your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at support@prioritycleaningltd.co.uk or +01144899079.
Thank you for choosing Priority Cleaning Ltd!